Technical writer kpi

I wouldn't dismiss measuring word count altogether. Despite the need for these metrics, coming up with a sound way to measure the value of technical writing is a problem that remains elusive as ever. help with write dissertation report A lot has been written about metrics and technical communication. Instead, I would multiply word count by the weight of the deliverable. In most articles, metrics are used by managers to evaluate employee performance.

As you can see, technical writers spend very little time writing, maybe at most 10 percent of their day. However you do it -- testing content with users in usability labs, surveying satisfaction ratings among users, or embedding surveys into help topics -- it's important to measure quality through some kind of user interaction. essay writing fun games Page hits to help material aren't a direct indicator of success, but what if you're publishing web articles that double as marketing collateral?

The more I publish, the more each of these numbers goes up. Yet for me, this is perhaps the main motivation I have for tracking metrics. dissertation introduction and literature review This can be an important consideration when you consider that technical writers don't actually write much of the time. How documentation affects support costs can be tricky to estimate because a lot of factors come into play:. But it's an axiom of management that people will focus on whatever is measured.

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In fact, I have not read a single article or blog post that recommends tracking word count at all. I mentioned quick reference guides and videos, but I could equally include other activities, such as social media updates, branding of help platforms, or formulation of strategies. Technical writer kpi At work I started tracking the number of words I publish every week. I see them through to publication. The problem is that measuring the effect on users is hard to do, so we often skip it.

This year, in reaching to find some meaningful metric, I am currently tracking anything I can easily measure. The more I publish, the more each of these numbers goes up. Technical writer kpi Did our efforts reduce support calls? Measuring "page-count" is ridiculous.

Since I play both technical writing and marketing roles at work, I have more things available to track: I know that what I track, I can improve. Another technique might be to embed a "Was this topic helpful? As a result, I've noticed that I have become more focused on my output. Technical writer kpi Each week, I graphed the number of words I published, and during a weekly meeting, I held up my graph.

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What is it that turns the wheel to make all of these numbers move forward? A better measure is the readers' view of the documentation. During the day, if I haven't published anything, I start to feel lazy and unproductive. professional editing services quoting software Note too the importance of measuring writing productivity in units other than pages per unit of time--had such a measure been used here, writer productivity would appear to have plunged. Instead, I would multiply word count by the weight of the deliverable.

Here's the secret about metrics: Many technical writers have struggled to define meaningful metrics, either because of a requirement imposed by managers or otherwise. Therefore, you must think carefully about what you want to track.

The goal needs to tie to a larger objective, such as reducing support costs, increasing customer satisfaction, or improving user performance. However you do it -- testing content with users in usability labs, surveying satisfaction ratings among users, or embedding surveys into help topics -- it's important to measure quality through some kind of user interaction. order a paper example If it increased, I formatted the arrow black. In our discipline, had we been conducting user tests with our help content all along, we would have probably abandoned many unproductive forms of documentation for example, maybe the long manual and sought other solutions earlier such as multimedia instruction. Hits to these articles can be quantified and converted into a financial figure.

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Were users pleased with the help material? My graphs regularly alternated between black and red arrows, and I found the whole exercise somewhat amusing and ridiculous. And before you know it, it's 5:

Furthermore, this raw measurement of productivity doesn't measure document quality. This graphic accurately describes my life as a technical writer. Technical writer kpi It's easy to let my day fill up with non-writing activities, such as the following:. And before you know it, it's 5:

Measuring "page-count" is ridiculous. We decided that I would track word count, because this was the easiest thing to track. Technical writer kpi Most of the non-writing activities I do lose their value because I am no longer tracking those activities. Page counts also do not take into account the varying complexity levels of different deliverables; realistically, it takes longer to produce a page of highly technical material compared to user help.


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